Gestão 4.0 em tempos de pandemia: uma análise das mudanças nos processos de gestão de compras, oportunidades e desafios.

Abstract

The dynamics of how we seek and receive information is getting faster and faster. The consumption process and the way in which we deal with our commercial relationships has undergone numerous changes, and the growing competitive pressure increases the need for integrated systems. The synergy of this information and the new mechanisms used through them, made it possible with just one click to expose new markets. Basic processes, such as understanding market demand, knowing the product, seeking new suppliers, negotiating payment terms and, above all, integrating all this information in order to bring positive financial returns and increasingly high levels of service, have become more than ever needed. The objective of this research was to carry out a case study, analyzing how the MANAGEMENT 4.0 of the goods acquisition process and the purchasing professionals of the Catholic University of Pernambuco carried out their activities during the Covid 19 pandemic, identifying opportunities and challenges, and how these directly influence service levels. Based on the analyzed experience, the work discusses, at the end, possible paths for changes in the methods and strategies of management of the purchasing activity in the private sector.