Comunicação emocional: proposta humanizada para docentes em Ambiente Virtual de Aprendizagem.

Abstract

The present work focused on answering the following question: how to provide Distance Education teachers with a better experience in a virtual learning environment? The general objective of the research is, therefore, to develop a proposal to improve the experience of teachers in the virtual learning environment of the Catholic University of Pernambuco. For this, the research used theoretical contributions on the technological domain of teachers by Behar et al., (2013), affective computing by Picard (1997) and Bercht (2006), humanized virtual assistants/agents by Cruz, Alencar and Schimitz ( 2018) and Fava (2018), emotional communication by Bartsch and Hübner (2005) and Tapias and Cué (2015) and user experience by Buley (2013) and Grilo (2019). As methodological aspects, the work used literature review, documentary research and online questionnaire in addition to the Project Model Canvas methodology, by Finocchio Júnior (2020). As a result, a canvas is presented for the development of a humanized virtual assistant for Unicap distance education teachers. The research is relevant to the areas of communication and education, as it is a proposal that takes into account the improvement of the experience/communication between the teacher and the virtual learning environment, in addition to being a product of the Creative Industries.